Enhancing Customer Experience
ITAPPS values Customer Experiences.
We are not simply a system integrator, but a consultant to our clients. Through our connected offers of a comprehensive portfolio of technology services and products across digital channels, contact centers, mobility, AI, and analytics, we create new ways to win the hearts of all customers in the market.
Omni-Channel Contact Center
Omni-Channel becomes more important and crucial to organisations as they prioritise customer experience (CX) to gain competitive edge. Creating a highly consistent cross-channel experience is extremely important for businesses that care about CX. With our modern Omni-channel Contact Center solution, infused with Artificial Intelligent (AI) allows organisation to prioritise customer engagement by providing a seamless experience, whether customers visit a physical branch or engage with your organisation on any digital channel.
Workforce Optimisation (WFO)
Workforce Optimisation (WFO) is defined as “a business strategy focused on balancing customer satisfaction, service levels, workforce scheduling, operational costs and other key performance metrics in order for a business to get the maximum benefit out of the employees at any given time. We provide suites of Workforce Optimisation applications for organisation to improve and streamline contact center operations, improve Employee Experience (EX) and gaining valuable into customer interaction analytics.
Unified Communications (UC)
Unified Communications (UC) is a blanket term used to define the integration of multiple enterprise communications tools such as voice call, video conferencing, instant messaging (IM), presence, content sharing into a single, streamlined interface. Our modern UC solution allows organisation to be connected at all time with improve user experience (UX) and improve productivity.
Customer Relationship Management (CRM)
A Customer Relationship Management (CRM) practice helps organisation to find new customer, win new business, and keep their customer happy. This can be achieved by organising a 360 degree view of customer and prospect information in a way that helps to build a stronger relationships and grow business faster.
Our CRM solution covers sales, service and marketing as well as custom applications to cater for the needs of today organisation.
Digital Customer Experience Analytics
Our Digital Customer Experience Analytics solution allows organisation to gain total insights into their digital customer experience. Our solution empowers organisation to seamlessly integrates to existing digital channels to deliver better digital experiences. Various business functions such as DevOps, Product, Marketer and Contact Center use the solution to involves measure, quantify, and ultimately improving customer experiences on websites, apps, and any other digital-based experiences.
IT Service Management (ITSM)
IT Service Management (ITSM) is a strategic approach of how IT teams manage the end-to-end delivery of IT services to their internal users/customers. This includes all the processes and activities to design, create, deliver, and support IT services. Our ITSM solution embraces the core concept of ITSM is the belief that IT should be delivered as a service and aligns an IT team’s goals with the broader objectives of the business, and that their actions support the overall mission.
Collection Management System (CMS)
Collection Management System (CMS) is the essential tool to manage collection and recovery for all kinds of credit products such as credit card, mortgage, personal loan, auto loan and etc. CMS can centrally manage internal call centers, branch offices and external agencies, ensure full regulatory compliance. CMS has built-in integrations with various collection channels such as voice bot, sms, dialer, soft phone. High performance of CMS was proven to support millions of delinquent accounts, and thousands of concurrent users.
Field Service Management (FSM)
Field Service Management (FSM) typically involves dispatching workers or contractors to a location outside company premises to install, maintain or repair equipment, systems or assets. Providing excellent field service is critical to improving customer satisfaction. Our FSM solution can offer a company a variety of immediate and long term benefits, such as an improved customer experience, quicker reaction times, and time and resource savings.
At ITApps, we partner with our clients to solve practical business problems and transform their Customer Experience digital journeys through proven and practical approach to achieve your desired outcome. We provide expert advisory that matter to your business. Focusing on achieving your business goals is the core of what we do in ITApps.
Implementation and Integration Services
ITApps Professional Services aims to maximize your digital investments through optimization, rapid deployment and multi-platform integration. Our consultants in ITApps have deep expertise and years of experience to partner with clients to deliver best of class Customer Experience solutions to reach your digital ambitions.
Maintenance Service and Support
At ITApps, we intimately understand the critical needs for clients to derive the most from their digital investments. Our support team partner with clients in the journey by providing the right support and care to keep your business running. Our goal is to enable clients to serve their end customers with delight, uninterrupted services and increased satisfaction.
ITApps believes in partnering clients to establish long term relationships for success. We work closely with clients to continually evolve and enhance the digital investments so that our clients can focus on delivering superior value to their end customers. We provide dedicated and comprehensive care and support to ensure client’s success.