VISION

The leading partner of choice for customer service solutions of South East Asia.

MISSION

We empower organizations to create a seamless customer service experience.

ITApps Value Proposition

Leader in Technology

As the preferred partner for CX vendors, we have access to the latest technology to create a seamless omnichannel experience for your customers that is effortless for you to manage. No matter where and when your customers choose to reach you, everything is accessible on one platform for big data real-time analytics with AI capabilities. Our teams are ready to innovate for your success.

Localized Support

South East Asia is a diverse region with distinct languages and cultures in each country. With offices in Hong Kong, China, Malaysia and Singapore and partners in Indonesia and Thailand, our local teams are ready teo help you meet your customer’s unique demands in each country.

Dynamic and Nimble

We are not afraid to bend over backwards to meet your needs. Passionate for innovation and your customer’s happiness, our teams are not about cookie cutter solutions. We are committed to creating the perfect solution for your needs because your customers' happiness is our success.

Expertise through Experience

With over 30 years of experience, we have watched the industry grow from call centers to cloud-based customer service platforms to personalized experiences made possible with AI. With over 1000 happy customers in our track record, our team of certified specialists know what it takes for your customer experience to transform with your customer.

Get To Know Us

ITApps is a CX technology solution provider, dedicated to transforming the experience of customers all around South East Asia. With over 30 years of experience, we have watched the industry grow from call centers to cloud-based customer service platforms to personalized experiences made possible with AI. With over 1000 happy customers in our track record, our team of certified specialists know what it takes for your customer experience to transform with your customer.

As the preferred partner for CX vendors, we have access to the latest technology to create a seamless omnichannel experience for your customers that is frictionless with no boundary for you to manage. No matter where and when your customers choose to reach you, everything is accessible on one platform for big data real-time analytics with AI capabilities.

Dynamic and nimble, our teams are not about cookie cutter solutions and are passionate to innovate for your success. Specializing in Omni-Channel Contact Centers, Workforce Optimisation (WFO), Unified Communications (UC), CRM, Digital Customer Experience Analytics, and IT Service Management (ITSM), Collection Management System (CSM), and Field Service Management (FSM), we are committed to creating the perfect solution for your needs because your customers' happiness is our success