NICE CXone
NICE CXone, the world’s #1 cloud customer experience platform, transforms your call center software – empowering exceptional agent and customer experiences: every channel, every time. CXone is the first and only platform unifying best-in-class Omnichannel Routing, Analytics, Workforce Optimization, Automation and Artificial Intelligence – all built on an Open Cloud Foundation. CXone helps organizations of all sizes be the first choice customers, the first to innovate, and the first choice employer. Only CXone delivers one unified experience, on one cloud native platform, fast onboarding of new employees and capabilities, with embedded AI to keep your team one step ahead.
CXone Omnichannel Routing
Connect customer journeys across any channel, enabling a consistent, personalized customer experience.
CXone Analytics
Get actionable insights from every interaction to drive measurable improvements in customer experience and agent performance.
CXone Workforce Optimization
Unlock the potential of your team by inspiring employee self-improvement and amplifying agent quality management efforts.
NICE
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NICE is the worldwide leading provider of both cloud and on-premises enterprise software solutions that empower organizations to make smarter decisions based on advanced analytics of structured and unstructured data. NICE helps organizations of all sizes deliver better customer service, ensure compliance, combat fraud and safeguard citizens.
Real-time Replay
NICE modules allow you to instantly playback the most recent or live calls or radio transmissions with the click of a mouse. Users can rewind and fast-forward to listen to any portion of the call, even while the actual call is still underway.
Voice Biometric
Text-independent passive voice biometric authentication to automatically authenticate customers without the need for passwords or intrusive security questions.