2 Nov 2023
Bold New Steps Forward in Transforming CX
The Genesys G-Summit SEAsia 2023, held at The Athenee Hotel in Bangkok, Thailand, on 10-12 October 2023 was an extraordinary event that brought together thought leaders, industry experts, and CX enthusiasts for a transformative journey into the world of customer experience.
This year, we were thrilled to bring along our valuable customers, including Astro, Maxis, TM, TNB, and Umobile, to join us at this exclusive gathering.
The theme for this year's summit was "Bold New Steps Forward in Transforming CX" and it did not disappoint.
The summit kicked off with a series of plenary sessions that explored the power of empathy, extensibility, and the evolution of customer experiences at scale. We gained valuable insights into how embracing these bold new steps can redefine the future of CX.
One of the highlights of the event was the opportunity to witness Cloud CX in action. We had exclusive access to customer visits and live demonstrations that showcased the potential of Cloud CX to revolutionize the customer experience.
Throughout the summit, leading industry experts and fellow customers shared their experiences and insights into the latest innovations in digital, AI, and experience orchestration. We gained a deeper understanding of how to leverage technology to stay at the forefront of CX.
The event provided an ideal platform for us to connect with like-minded professionals, share knowledge, and collaborate on the latest trends and best practices in the customer experience landscape. The power of networking was evident, as participants left with new contacts and fresh perspectives.
The summit also celebrated the achievements and contributions of organizations who have excelled in the field of customer experience.
A significant highlight of the event was the recognition of CX Start Award recipients. Our customers, Maxis, TM, and TNB were acknowledged for their exceptional contributions to the CX landscape.
The Genesys G-Summit SEAsia 2023 was a resounding success, leaving attendees inspired, enlightened, and ready to take on the challenges of CX transformation. The event emphasized the importance of empathy, extensibility, and innovation in redefining customer experiences.
As we look to the future, it's clear that this summit has set the stage for bold new steps in the CX landscape.
Group Photo of ITApps, Genesys, Astro, Maxis, TM, TNB, and Umobile
-All photo credited to ITApps & Genesys-