Job Description
Provide technical support consultation on hardware, software & networking maintenance services to Multinational Corporation customers.
Act as first/second level support team member to our corporate customers; escalate to second/third level expert under guideline/policies.
Handle customer technical enquiries.
Provide helpdesk support, remote network support and server support including system monitoring.
Manage hardware maintenance, software support, network and remote backups, upgrades, and Internet support.
Provide application support, conducting user acceptance tests, and prepare technical documentation such as SOP/Manual, etc.
Requirements
Bachelor, High Diploma in I.T. related discipline, other disciplines with enough I.T. experience/knowledge will be considered.
At least 2 years’ work experience for IT infrastructure. (VMware; Cloud; Network etc.)
Holder IT certifications are preferred.
Flexible and willing to work outside regular office hours as needed.
Self-motivated and Works with minimal supervision.
Good team player, good communication skills and hard-working.
Customer focused attitude and dedicated to problem resolution.
Able to work independently and under pressure.
Proactive, motivated, and eager to explore new technologies and modern IT practices.
Fresh graduates/No experience with good potential would also be considered as Assistant Support Engineer.