Troubleshooting system, network problems, diagnosing and solving hardware or software faults.
Analyze, follow-up and resolve any support enquiries from customers, partners and colleagues.
Collaborate with the team to identify, troubleshoot and find resolution for technical problems.
Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.
To respond within SLA agreed time limits.
Able to prioritize and manage few open cases at a time.
University degree in Computer Science, IT or equivalent.
At least of 1 year of development/support experience in telecommunication projects
Good exposure on Real-Time Communication technologies like WebRTC, SIP, H.323, RTP and others.
Support experience in Computer Telephony Integration (CTI), Web Application Servers (Tomcat, JBoss, WebSphere) or any Agent Desktop Application.
Good to have an exposure to Contact Center & Telephony Concepts with any of the major Platforms like AVAYA, GENESYS, CISCO, ASPECT and others.
Experience in application support with knowledge on web server like IIS, Apache, windows services, event viewer
Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.
Strong communication skills – both written, oral and presentation in English.
Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.
Strong analytical and problem-solving skill.
Willing to travel.
Applicants should be Malaysian citizens or hold relevant residence status.