top of page

Support Engineer

Kuala Lumpur, Malaysia

Job Type

Full Time

Job Description

  • Troubleshooting system, network problems, diagnosing and solving hardware or software faults.

  • Analyze, follow-up and resolve any support enquiries from customers, partners and colleagues.

  • Collaborate with the team to identify, troubleshoot and find resolution for technical problems.

  • Continuously maintain, improve and share on technical knowledge and explore in new technologies together with the team.

  • To respond within SLA agreed time limits.

  • Able to prioritize and manage few open cases at a time.


  • University degree in Computer Science, IT or equivalent.

  • At least of 1 year of development/support experience in telecommunication projects

  • Good exposure on Real-Time Communication technologies like WebRTC, SIP, H.323, RTP and others.

  • Support experience in Computer Telephony Integration (CTI), Web Application Servers (Tomcat, JBoss, WebSphere) or any Agent Desktop Application.

  • Good to have an exposure to Contact Center & Telephony Concepts with any of the major Platforms like AVAYA, GENESYS, CISCO, ASPECT and others.

  • Experience in application support with knowledge on web server like IIS, Apache, windows services, event viewer

  • Prior experience in troubleshooting Web UI or browser issues with exposure to Javascript(JS),

  • Candidate must be independent, have proactive working attitude, passionate in technical skills and results-oriented, and a strong desire to succeed.

  • Strong communication skills – both written, oral and presentation in English.

  • Great interpersonal, self-motivated and customer-focused with outgoing personality and analytical mind.

  • Strong analytical and problem-solving skill.

  • Willing to travel.

  • Applicants should be Malaysian citizens or hold relevant residence status.

bottom of page