Job Description
Define project scope and objectives.
Estimate the resources required to achieve project objectives and manage resources in an effective and efficient manner.
Ensure that all projects are delivered on time, within scope, and within budget.
Develop and manage a detailed project schedule and work plan.
Delegate project tasks based on project team members' strengths, skill sets, and proficiency levels.
Monitors and report on project progress and performance.
Apply industry best practices, techniques, and standards throughout the project execution.
Proactively manage project risks.
Measure project performance to identify areas for improvement.
Coordinate internal resources and third parties/vendors for smooth project execution.
Manage relationships with all stakeholders.
Create and maintain comprehensive project management documentation.
Use and continually develop leadership skills.
Perform other project related duties as assigned.
Requirements
University degree in Computer Science, Information Systems / Technology or equivalent.
A thorough understanding of the organization’s business processes, IT operations, and the system implementation lifecycle.
Minimum of 5 years of experience in IT solution delivery or system integration, with at least 3 years in the role of Project Manager.
Knowledge in Contact Center / Customer Experience technologies is a plus
PMP / PRINCE2 certification is a plus.
Solid IT technical background
Experience in technical solution delivery / development is a plus
Able to work under pressure; self-motivated and well-organized
Strong organizational skills in an enterprise environment are a plus
Attention to detail
Proven ability to solve problems creatively.
Hands-on experience with project management software tools, methodologies, and best practices.
Strong team player. Good negotiation skills, conflict management skills, collaborative skills, and critical thinking.
Excellent analytical skills.
Strong interpersonal skills.
Proven track record of completing projects within scope, budget, and timeline.
Excellent client-facing and communication skills.
Fluent in spoken English & Cantonese
Fluent in spoken Mandarin is an advantage