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Account Manager

Hong Kong

Job Type

Full Time

Job Description

  • On-going account planning and management to ensure customer satisfaction, and drive additional revenue streams.

  • Identify, develop and recognize new opportunities (cross/up selling) for expanding our solution offering footprint.

  • Building and maintaining close relationship with clients’ key decision makers and influencers.

  • Provide regular update to the clients on our corporate new, product announcement and product roadmap.

  • Working closely with technical team and subject-matter-expert to address customer needs or problems or risks.


  • 3 - 5 years experience in solution selling or client servicing role.

  • Experience in account planning and management.

  • Experience in CRM, Contact Center, and ITSM industry has an added advantage.

  • Passionate about customer success and building deep customer relationships.

  • Good communication and interpersonal skills, with the ability to access to Senior/C-Level.

  • Commercially astute.

  • Self-motivated, proactive, critical thinking and drive-to-learn personality.

  • Excellent communication skill in English, Cantonese and Mandarin.

  • University degree or equivalent.

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