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ITAPPS x NICE: Explore CCaaS and Beyond


14 Jun 2023

Crossover Seminar

What if contact centers could do more than just respond to problems?

What if they could actually generate significant returns for a company?

On the afternoon of June 14th, ITAPPS and NICE collaborated to organize a crossover seminar at a prestigious 5-star hotel located in Tsim Sha Tsui, Hong Kong. During the event, we shared valuable insights on how to modernize your contact center and optimize your company's offerings. We were honored to have our Group CTO, Mr. Raymond Low, deliver the opening speech, providing an overview of ITApps and its mission. Additionally, Mr. Lewis Dong, the Country Manager of NICE China, demonstrated how to elevate brand experience and drive sustainable profitability.

We would like to express our gratitude to all the attendees and extend our appreciation to NICE for their support, which contributed to the success of this half-day event.

For those who were unable to attend, we have summarized some key takeaways from the seminar:

  • Strategies for effectively managing new forms of customer interactions.

  • The benefits and process of migrating legacy contact centers to the cloud.

  • Best business practices and real-life use cases that showcase successful transformations in contact centers.

If you missed the opportunity to join us at the event, please feel free to contact us by clicking on the button located at the top right of this page.

We are more than happy to provide you with further information and assistance.

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