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Genesys X ITApps Bytes & Brews Series 1


14 May 2024

CX Chronicles – The Mastery of Experience Orchestration [Inception]

On May 14th, 2024, at Upperdeck Kuala Lumpur, we having an engaging and insightful event in collaboration with Genesys titled Bytes & Brews, centered around the theme "CX Chronicles – The Mastery of Experience Orchestration [Inception]."

The event aimed to explore the strategic integration and management of customer interactions using AI Powered Experience Orchestration.

Industry Research Presentation – Unveiling the CX Dreamscape

Manoj Menon from Twinbit presented compelling insights into the CX Dreamscape, emphasizing the role of AI innovations in enhancing both customer and agent experiences.

Participants gained valuable perspectives on translating CX goals into actionable strategies.

Fireside Chat on Transformative CX Journeys

Sidartha Rakuram from Astro led a dynamic Fireside Chat discussing transformative CX journeys. The discussion covered topics such as cloud solutions, omnichannel strategies, and the integration of AI in customer experience management.

Real-world case studies highlighted successful implementations and lessons learned.

Fun AI Maze Game – Navigate Challenges with Genesys AI

Participants engaged in an interactive AI Maze game, experiencing firsthand the capabilities of Genesys AI solutions in tackling customer service challenges.

The game provided a hands-on opportunity to explore AI-driven tools and their practical applications.

Overall, "Bytes & Brews" was a resounding success, bringing together industry experts, thought leaders, and participants to explore the evolving landscape of customer experience orchestration. We extend our gratitude to all attendees for their active participation and insightful contributions.

We look forward to continuing the dialogue on enhancing customer experiences through innovative technologies and strategic insights.

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