IT Services are often complex and multi-phrased. Scheduling all the process and knowing who is doing what can be time consuming. It is ineffective to hire people logging the work status instead of carrying the works out, in terms of human resources.
With the tailor-made IT Service Management system, you can easily log and track what is going on, and what is needed to be done. Requests, upgrades, suggestion and feedback will be sorted by the system, and frequent requests can be easily automated. The one who deliver the request can also look into the system and learn about the progress, saving the time of drafting and replying unproductive internal emails. Preferences of the requests can then be easily classified, so that you and your team can focus on performing the tasks that truly help your business.
IT Service Management system enables you to monitor the progress of every tasks with ease.
Many of the requests and services are repeating and have a fixed routine. Everything that have a limited steps can be, and should be automated. Spending countless hours on handling requests on password changing, resetting system to default, is preventing real IT improvement from happening.
With the right IT Service Management system, you can also track your financial, contractual, inventory details of hardware and software effortlessly. The cost-efficiency of every purchase will be clearly shown. Nullifying potential loss by knowing how every system is configured, what it costs, who has
access to it, and what’s installed on it. Viewing your assets in a holistic view, you can then identify and resolve issues faster.
Quality of Service
With all the effort you put into IT Services, knowing whether the users are satisfied is vital. A services will only be valuable when positive responses are collected from the users. IT Service Management enables you to set expectations for tasks, create healthy feedback loop between the users and the task performers, and ensure the users are happy with the services provided.
ITSM also help to secure a promising quality of IT services. With the visibility gained from the system, you are enabled to prioritize tasks, check statuses, reassign ownership with ease, and escalate affecting issues at real-time, allowing you to always provide your best service.
One of the many benefits of having centralized database, is that you can analyse the things inside. With all the demographic and purchases history stored in the CRM system, you track and analyse their preferences, making special offers to targeted customer groups and leverage the opportunities for up-selling and cross-selling.
Information is power. An analytic CRM report can also provide hints to your next Marketing Campaign. The earth is often too big for your marketing budget. A good CRM analysis can help to locate where your potential customers are hiding, and predict what they will be interested in.
ServiceNow makes work better across the enterprise. Getting simple stuff done at work can be easy, and getting complex multi‑step tasks completed can be painless. Our applications automate, predict, digitize and optimize business processes and tasks, from IT to Customer Service to Security Operations and to Human Resources, creating a better experience for your employees, users and customers while transforming your enterprise.