C-Centric Contact Center Suite Every interaction with your customer is an opportunity to increase your revenue and enhance customer satisfaction. To achieve this goal, you must be able to provide a consistent level of service experience for your customers, regardless of which channel they choose to contact you: telephone, email, fax, web chat, or Voice over IP. It's critical to provide the information they want and the services they need, at the time they require.
The C-Centric Contact Center Suite consists of three applications.
C-Centric Interaction Manager is a multi-channel interaction management solution. It enables you to match interaction requests to agent skill levels, monitoring agents in real time, tracking customer interactions, and accessing comprehensive information about customers as well as operational performance.
C-Centric Telemarketing is an end-to-end solution for design, execution, management, and analysis of telemarketing campaigns across different customer interaction channels. It empowers your marketing organization to launch campaigns in quick succession, optimize performance results at every stage of the process, and maximize profitability of every customer relationship.
C-Centric Service Desk is a single, integrated interface with a unique combination of interrelated management tools that enable your service staff to efficiently handle all customer interaction in a multi-channel environment.
C-Centric Contact Center Suite enables your customer-centric organization to have enhanced support for almost every facet of customer services, realizing the best business result.
