IT Service Management Platform Remedy IT Service Management for the Enterprise is a suite of highly flexible applications from BMC Software that takes a uniquely integrated approach to automating IT service and support. Remedy Help Desk, Remedy Change Management, Remedy Asset Management, and Remedy Service Level Agreements work together seamlessly straight out-of-the-box. Shared workflow, a consistent user interface, and a common platform result in fast implementation, low total cost of ownership, and unprecedented synergy between related ITIL® processes, including incident, problem, change, configuration, service level, and financial management.
Each application in the suite is part of one or more Business Service Management Routes to Value?? complete solutions that can be implemented independently for quick return on investment but that ultimately function together to deliver business-IT alignment.
Remedy Help Desk provides the foundation for an integrated, end-to-end approach to IT Service Management, automating your ability to submit, monitor, and manage help desk cases, change requests, and asset inventory records.
Remedy Change Management enables IT to implement the critical, standardized processes needed to effectively manage enterprise change processes - from request to planning to implementation to verification.
Remedy Asset Management provides best practice automation of IT asset lifecycle management from requisition to retirement, and enables contract entitlement, compliance management, and total cost and financial controls.
Remedy Service Level Agreements enables IT to manage the entire range of service level agreement (SLA) processes, from defining SLAs and monitoring compliance, to collecting and analyzing performance data, addressing problem areas, and continually refining the services offered.
