IP Telephony and Contact Center
Avaya introduces intelligent communications, seamlessly and openly integrating communications applications and business applications. Avaya intelligently connects workers, customers, and processes to the right people, at the right time, and through the right medium, delivering business agility with speed, responsiveness, and control and increasing global competitiveness.
Avaya Communication Manager is designed for today's multi-vendor, multi-location network environments. The feature-rich voice application software includes call- processing capabilities, messaging, and contact center functions. It's scalable to meet the changing needs of the smallest to largest enterprises, providing options for up to 99.999% reliability and the highest level of voice quality.
Avaya Media Servers provide a robust application platform based on industry-standard operating systems to support distributed IP networking and centralized call processing across multiprotocol networks. Redundant, survivable call processing and media processing supports crucial business continuity. Distributed survivable IP networking supports campus, global-multisite, and branch environments.
Avaya Media Gateways are stackable, modular hardware elements that deliver applications, delivering data, voice, fax, video, and messaging capabilities to your network. Avaya media gateways support both bearer and signaling traffic routed between packet and circuit-switched networks. Avaya media gateways provide a variety of flexible deployment options, including 100% - IP environments and blended environments, such as IP and TDM.
Mobility and Unified Access Solutions are innovative and standards-based, providing new mobility opportunities. Avaya offers a wide choice of flexible, intelligent, mobile, and easy-to-use communication devices to meet your company's unique needs.
Avaya Modular Messaging brings together the best of Avaya messaging into a single, highly scalable, IP and standards-based messaging platform. Modular Messaging can provide seamless networking, high reliability/availability, and is compatible with Avaya Unified Communication Center (UCC) Speech Access for mobile access. Modular Messaging leverages industry-standard hardware, software, and Internet Protocols to deliver bottom-line and competitive advantages through improved solution interoperability, modularity, and price.
