(Hong Kong, August 20, 2008)
CSL Ltd is the largest mobile communications operator in Hong Kong , providing the branded services of 1010, One2Free and New World Mobility. Their emphasis on customer focused service has been rewarded with rapid growth and numerous industry awards for excellent customer service. In order to continue providing quality service to a growing customer base, CSL chose ITApps to consolidate and upgrade their contact centers.
ITApps , together with Avaya, worked closely with the CSL project team to create a solution tailored to CSL's CRM strategy, replacing their previous system with the most advanced IP-based Avaya contact center solution and providing a framework that is easy to expand, maintain, and manage. With a proven track record supporting CSL's previous contact centers, ITApps once again helped CSL to build a world class contact center to provide the best sales and service experience to their customers.
About ITApps
ITApps is a Pan-Asian, full-service consulting, systems integration, and outsourcing company committed to delivering innovation. The company specializes in IP communications, contact center solutions, performance optimization, and customer relationship management (CRM) applications. ITApps continues to provide its customers with the best of all possible worlds: leading-edge technologies, industry best practices, and cost-effective, future-resistant solutions.
About CSL
Established in 1983, CSL is Hong Kong's first mobile operator and the leading mobile network operator in Hong Kong , employing a distinctive market segmentation strategy and using leading-edge technologies to provide customer-focused services. CSL markets their services through their segmented brands: 1O1O, One2Free and New World Mobility. CSL is a subsidiary of Telstra Corporation Limited, Australia 's leading telecommunications and information services company.
