(Hong Kong, September 6, 2006)
ITApps, the leading company in customer services management, contact centre solution, and system integration in Asia , today announced its partnership with Aspect Software, the world's largest company specialized in innovative contact center products and services, to distribute Aspect ® eWorkforce Management ™ software in China .
This partnership combines Aspect Software's technological innovation and ITApps' expertise in development and deployment of customer-oriented solutions. It expanded ITApps' family of products in enabling its customers increase business value and competitiveness through effective customer interactions. Together with ITApps' industry leading call center consulting practice, the partnership would enhance ITApps' capabilities to help its customers in further optimizing the performance of their call centers – a critical element of their business mission.
Aspect eWorkforce Management enables company to accurately plan, efficiently manage and optimize the performance of its multi-skilled, multichannel, multisite, and outsourced staffing resources. With a productive and empowered agent population, company can effectively achieve their business goals by maximizing profits and customer satisfaction, reducing staffing cost and turnover, delivering superior customer service and improving contact center's overall performance.
Establishing strong and close alliances with top technology companies around the globe, bringing customer the cutting edge technology, and providing solid supportive implementation expertise have been ITApps strategic objective ever since its founding in 1992.
About ITApps
ITApps is a Pan-Asian, full-service consulting, systems integration, and outsourcing company committed to delivering innovation. The company specializes in IP communications, contact center solutions, performance optimization, and customer relationship management (CRM) applications. ITApps continues to provide its customers with the best of all possible worlds: leading-edge technologies, industry best practices, and cost-effective, future-resistant solutions. Founded in 1992, ITApps is headquartered in Hong Kong, with offices in China , Taiwan , Malaysia , Singapore and Thailand .
About Aspect Software
Aspect Software, Inc., the founder of the contact center industry, is the world's largest company solely focused on providing proven, innovative contact center products and services that enable the key business processes of customer service, collections, and sales and telemarketing. Aspect Software believes in using the power of technology to positively transform the customer-company experience. Headquartered in Westford , Mass. , Aspect Software has operations across the Americas , Europe, Africa, the Middle East and Asia Pacific.
