(Hong Kong, August 28, 2006)
ITApps, the company specializes in customer contact center solutions, today announced that one of its clients - The Hong Kong Electric Co., Ltd (HEC), an electricity supplier serving more than 550,000 customers in Hong Kong has been recognized by The Asia Pacific Customer Service Consortium (APCSC) with its 2005 Customer Relationship Excellence Award.
APCSC, the premier organization in promoting customer service quality and relationship excellence in international cities across Asia Pacific region named HEC as Call Centre of the Year (below 50 seats). Process in selecting qualified recipients for such award was both stringent and comprehensive. It included self bench marking assessment, mystery call test, on site assessment by the judging panel against APCSC's Customer Service Quality Standard (CSQS) and public webvoting.
Delivery of excellent customer services has been Hong Kong Electric's consistent strategic objective. It has effectively and continuously capitalized on ITApps' advanced technology to meet and exceed its customer expectations. The ITApps' all-in-one solution helps HEC automate their workflow management, evaluate call centre agent performance with comprehensive reporting tools and display instantly caller's interaction information. It enables the customer contact center to provide world-class customer services on a 24x7 basis while maintains the average call waiting time within 9 seconds.
ITApps has consistently demonstrated its ability and cutting-edge technology in providing high-quality solutions to clients such as HEC. We at ITApps thank the APCSC for their recognition of this truly outstanding example of technology at work and extend our congratulations to HEC.
About The Asia Pacific Customer Service Consortium (APCSC)
APCSC is founded with the belief of “Customer Relationship Excellence is the only way to Sharpen your Competitive Edge!” The goal of the Consortium is to promote service quality and customer relationship excellence in international cities across Asia Pacific Region and to recognize and reward companies, business units, teams and individuals that have contributed to the success of both their customers and the organizations that they serve.
About The Hongkong Electric Co., Limited. (HEC)
Founded in 1889, HEC is responsible for the generation, transmission and distribution of power to Hong Kong Island and Lamma Island . Today, HEC's power station on Lamma Island has a total installed capacity of 3,420MW, serving more than 550,000 customers with a supply reliability rating of 99.999%, a record since 1997. Guided by its vision to excel in the energy business in Hong Kong and key international markets, Hongkong Electric strives to create and enhance the value for stakeholders: customers, shareholders, employees and the community in which it serves.
