(Hong Kong, February 15, 2006)
A Hong Kong government agency has chosen ITApps Limited to deploy Avaya's VoIP solution in various operations.
To achieve its mission of providing the best telecommunication services to the HKSAR, this government agency needs a powerful telephony solution with rich features that consolidates call center solution, conferencing, mobility, and networking support on a single platform. It plans to deploy more than 300 IP phones in call centre and back office that enhance operational efficiency and achieve excellent customer services to the public.
Chosen for its proven experience and domain expertise, ITApps brings in the most advanced technologies from our technology partners to provide the Avaya Enterprise Class IP Solutions, Modula Messaging System and MultiVantage TM Call Center Solutions. Together with the Intervoice- Edify 's award-winning Voice Interaction Platform and Nice Voice Recording System, this government agency is able to harness the power of a converged IP-based voice/data network. By integrating the application of conferencing, intelligent call routing, video phone and wireless phone etc, it drives business mobility, productivity and continuity. Our solutions deliver the scalability the government agency needs while maintaining high reliability and flexibility.
About ITApps
ITApps is a Pan-Asian, full-service consulting, systems integration, and outsourcing company, committed to delivering innovation. It specialize in IP communications, contact center solutions, performance optimization, and customer relationship management (CRM) applications. ITApps continues to provide its customers with the best of all possible worlds: leading-edge technologies, industry best practices, and cost-effective, future-resistant solutions.
